← PortfolioHealthcare Provider: 94% Patient Engagement Rate
The Challenge
A multi-location healthcare provider was struggling with patient engagement and retention. Generic communications were being ignored, appointment no-shows were costly, and patients were churning to competitors. They needed a way to deliver personalized, relevant communications at scale while maintaining HIPAA compliance.
Our Solution
We built an AI-powered audience intelligence platform that analyzes patient behavior, preferences, and health journeys to deliver hyper-personalized communications. Each patient receives messages tailored to their specific situation, health needs, and communication preferences—automatically and at scale.
Our Approach
Built unified patient profiles by integrating data from EMR, scheduling systems, and engagement platforms.
Developed AI segmentation that groups patients by health journey stage, preferences, and engagement history.
Created personalized communication templates that adapt messaging based on patient context.
Implemented optimal send-time prediction to reach patients when they're most likely to engage.
Deployed HIPAA-compliant infrastructure ensuring all patient data is handled securely.
Technologies Used
“The personalization is incredible. Patients tell us they feel like we really understand their needs. Our no-show rate dropped significantly, and retention is at an all-time high. This has transformed how we communicate.”
Results Achieved
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