Case Study — Auto Repair
Rohnert Park Transmission was losing customers to voicemail. Now their AI voice agent handles every call — booking appointments, qualifying leads, and checking calendar availability — 24 hours a day, 7 days a week.
The Problem
Fernando Gomez owns Rohnert Park Transmission in Sonoma County, California. Like most shop owners, he's under the hood more than he's on the phone.
The problem? When a customer calls and nobody picks up, they don't leave a voicemail. They call the next shop on Google.
62% of customers say they won't leave a voicemail for a business. They expect someone to pick up — or they move on.
Fernando was losing an estimated 5-10 potential customers per week to missed calls during busy hours, lunch breaks, and after closing.
The Solution
We built a custom AI voice agent trained specifically for Rohnert Park Transmission. It doesn't just answer the phone — it handles the entire customer interaction like a knowledgeable front desk employee.
Checks the shop's real calendar in real-time and books customers into available slots — no double-booking, no back-and-forth.
Asks the right questions — vehicle type, symptoms, urgency — so Fernando knows exactly what's coming in before the car arrives.
Handles calls at 6 AM, during lunch, at 9 PM, on weekends. Every call gets answered, every lead gets captured.
After every call, the team gets an instant notification with the customer's info, vehicle details, and what they need.
Real Results
30+
Calls Handled
100%
Answer Rate
2:14
Avg Call Duration
24/7
Availability
Greets the customer naturally in English or Spanish
Checks real-time calendar availability
Books appointments directly into the system
Collects vehicle info and repair details
Qualifies the lead before it reaches the shop
Sends instant notifications to the team
Handles cancellations and rescheduling
Transfers to tow services when needed
I used to miss calls all the time when I was working on a transmission. Now every call gets answered, and I get a notification with exactly what the customer needs. It's like having a full-time receptionist that never takes a day off.
Fernando Gomez · Owner, Rohnert Park Transmission
For Auto Repair Shops
Custom-built for your shop. Live in 2 weeks.
Starting at
$2,500/mo
One-time setup fee applies. Cancel anytime with 30 days notice.
Book a free 15-minute call. We'll show you exactly how the AI agent works for auto repair shops — with real examples from live deployments.
No commitment. No pressure. Just a conversation about your shop.